description 1. Agreement to Terms & Scope of Service
These Terms of Service ("Terms") constitute a legally binding agreement between Klerkone Systems ("KlerkOne", "we", "us", or "our") and the registering Chartered Accountant (CA) firm, Income Tax Practitioner (ITP), GST Practitioner (GSTP), Advocate, or tax accounting consultancy ("Firm", "Subscriber", "You").
By downloading the KlerkOne Windows Desktop Suite, accessing the web admin portal (office.klerkone.com), or creating a firm workspace, you agree to comply with and be bound by these Terms and our Privacy Policy. KlerkOne is built specifically for Indian financial, taxation, and statutory practices in alignment with ICAI data management guidelines and statutory standards.
vpn_key 2. Master Licenses, Staff Desks & Device Binding
When an administrator registers a practice, KlerkOne generates a unique, immutable Admin Master License ID (e.g. KO-ADM-XXXXX-0000). You are responsible for preserving the confidentiality of your master license key.
- Authorized Staff Keys: Administrator accounts can issue individual 16-character login entry keys for team members (Makers, Checkers, Managers, and Article Assistants).
- Device Binding & System ID: To protect taxpayer and financial records from unauthorized access, staff logins may bind to authorized office computers. Resetting locked system IDs is governed by administrator verification.
- Scoped Privileges: Maker-Checker dual approvals and granular practice access permissions configured in your dashboard are strictly enforced.
workspace_premium 3. Licensing, Practice Tiers & Terms
KlerkOne provides full-featured practice management suites for Indian CA firms and Tax Practitioners completely Free:
- Starter Tier (Free Forever): Up to 3 staff seats and 50 clients with complete compliance tracking, maker-checker dual approvals, and real-time cloud sync.
- Growth Tier (Free Forever): Up to 12 simultaneous desktop multi-seats, 250 clients, automated WhatsApp/Email chasers, and productivity analytics.
- Enterprise Suite (Free Forever): Unlimited staff desks across all branch offices, unlimited clients, dedicated high-speed cloud node, and priority support.
All core compliance features are complimentary with zero lock-in, zero hidden fees, and zero credit card required.
lock 4. Absolute Data Ownership & Zero Lock-in Guarantee
You retain 100% intellectual property and ownership over all taxpayer records, returns, books of accounts, client directories, and invoices entered into KlerkOne.
- Zero Content Inspection: KlerkOne does not inspect, read, sell, monetize, or train AI models on your private client balance sheets, GST invoices, or ITR workpapers.
- Zero Lock-in: You may export all client directories, active task trackers, DSC expiry logs, and billing ledgers to Excel (XLSX), CSV, and PDF at any time.
- Permanent Deletion: Upon account cancellation, your cloud database records and document encryption keys are permanently scrubbed from our production clusters.
policy 5. Professional Ethics & Acceptable Practice Use
As a professional software subscriber, you agree that you will not:
- Use the software to facilitate unlawful tax evasion, fraudulent input tax credit (ITC) claims, or falsification of audit workpapers.
- Reverse engineer, decompile, or attempt to derive the source code of the proprietary desktop synchronization daemon.
- Share master admin credentials outside of your authorized partnership or firm management.
sync 6. Cloud Synchronization, Offline Operation & Backups
KlerkOne employs a hybrid offline-first architecture. In the event of internet downtime at your office, your Windows desktop application operates locally without disruption and reconciles all changes automatically via encrypted WebSocket channels upon reconnection.
We maintain automated daily offsite encrypted database snapshots with high availability targets. However, firms are required and strongly encouraged to maintain local period-end zip archives using the in-app backup utility.
shield 7. Absolute Limitation of Liability (Zero Liability Policy)
To the maximum extent permitted by applicable Indian law, KlerkOne Systems, its creators, developers, operators, and hosting infrastructure providers disclaim all legal, financial, and statutory liability. KlerkOne carries NO LIABILITY WHATSOEVER under any legal theory (contract, tort, negligence, or otherwise).
7.1 Zero Liability for Data Loss & Mandatory Firm Backups
KlerkOne is provided on a strictly "AS IS" and "AS AVAILABLE" basis without warranties of any kind. Under no circumstances shall KlerkOne be liable for any lost taxpayer records, missing return files, corrupted financial ledgers, or database failures. The registering firm bears 100% sole responsibility for routinely exporting offline database zip archives and maintaining separate local backups.
7.2 No Liability for Security Breaches & Cyber Incidents
While KlerkOne implements industry-standard client-side AES-256 encryption, KlerkOne assumes zero liability for any security breaches, malware infections, ransomware, unauthorized access, network interception, or theft of credentials occurring on user endpoints, office networks, or cloud infrastructure.
7.3 Statutory Tax Deadlines & Filings
All automated reminder sequences and countdown trackers for GST, TDS, ITR, and ROC are purely advisory tools. The certifying Chartered Accountant or Tax Practitioner retains complete, exclusive legal responsibility for calculating taxes and filing returns prior to statutory deadlines. KlerkOne shall not be liable for any late filing fees, interest under Sections 234A/B/C, or statutory penalties.
7.4 Cap on Total Aggregate Damages
To the maximum extent permitted by applicable law, KlerkOne's aggregate financial liability for any and all claims shall be strictly ZERO (₹0.00 / NIL).
account_balance 8. Governing Law & Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the Republic of India, without regard to conflict of law principles. Any dispute, claim, or controversy arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in Kochi, Kerala, India.
contact_support 9. Contact & Grievance Redressal
If you have any questions regarding these Terms or wish to communicate with our team, please contact us at support@klerkone.com.
