Terms of Service

description 1. Agreement to Terms & Scope of Service

These Terms of Service ("Terms") constitute a legally binding agreement between Klerkone Systems ("KlerkOne", "we", "us", or "our") and the registering Chartered Accountant (CA) firm, Income Tax Practitioner (ITP), GST Practitioner (GSTP), Advocate, or tax accounting consultancy ("Firm", "Subscriber", "You").

By downloading the KlerkOne Windows Desktop Suite, accessing the web admin portal (office.klerkone.com), or creating a firm workspace, you agree to comply with and be bound by these Terms and our Privacy Policy.

vpn_key 2. Master Licenses, Staff Desks & Device Binding

When an administrator registers a practice, KlerkOne generates a unique, immutable Admin Master License ID (e.g. KO-ADM-XXXXX-0000). You are responsible for preserving the confidentiality of your master license key.

Staff Access Keys & Desks

• Authorized Staff Keys: Administrator accounts can issue individual 16-character login entry keys for team members (Makers, Checkers, Managers, and Article Assistants).
• Device Binding & System ID: To protect taxpayer and financial records from unauthorized access, staff logins may bind to authorized office computers. Resetting locked system IDs is governed by administrator or God Mode super-admin verification.
• Scoped Privileges: Maker-Checker workflows and billing access permissions configured in your dashboard are strictly enforced at the database level.

workspace_premium 3. Licensing, Practice Tiers & Terms

KlerkOne provides full-featured practice management suites for Indian CA firms and Tax Practitioners completely Free:

• Starter Tier (Free Forever): Up to 3 staff seats and 50 clients with complete compliance tracking, maker-checker dual approvals, and real-time cloud sync.
• Growth Tier (Free Forever): Up to 12 simultaneous desktop multi-seats, 250 clients, automated WhatsApp/Email chasers, and productivity analytics.
• Enterprise Suite (Free Forever): Unlimited staff desks across all branch offices, unlimited clients, dedicated ISO 27001 high-speed cloud node, and dedicated support desk.

All core compliance features are complimentary with zero lock-in, zero hidden fees, and zero credit card required.

Subscribers may upgrade, customize, or export their data at any time without punitive termination fees.

lock 4. Absolute Data Ownership & Zero Lock-in Guarantee

You retain 100% intellectual property and ownership over all taxpayer records, returns, books of accounts, client directories, and invoices entered into KlerkOne.

• Zero Content Inspection: KlerkOne does not inspect, read, sell, monetize, or train AI models on your client balance sheets, GST invoices, or ITR workpapers.
• Zero Lock-in: You may export all client directories, active task trackers, DSC expiry logs, and billing ledgers to Excel (XLSX), CSV, and PDF at any time.
• Permanent Deletion: Upon account cancellation, your cloud database records and document encryption keys are permanently scrubbed from our production clusters.

policy 5. Professional Ethics & Acceptable Practice Use

As a professional software user, you agree that you will not:

• Use the software to facilitate unlawful tax evasion, fraudulent input tax credit (ITC) claims, or falsification of audit workpapers.
• Reverse engineer, decompile, or attempt to derive the source code of the proprietary desktop synchronization daemon.
• Share master admin credentials outside of your authorized partnership or firm management.

sync 6. Cloud Synchronization, Offline Operation & Backups

KlerkOne employs a hybrid offline-first architecture. In the event of internet downtime at your office, your Windows desktop application operates locally without disruption and reconciles all changes automatically via encrypted WebSocket channels upon reconnection.

We maintain automated daily offsite encrypted database snapshots with 99.9% availability targets. However, firms are encouraged to maintain local period-end zip archives using the in-app backup utility.

shield 7. Limitation of Liability & Tax Deadline Safeguards

While KlerkOne provides automated reminders for GST (GSTR-1, GSTR-3B, GSTR-9), TDS (24Q, 26Q), and Income Tax filings, the ultimate legal responsibility for adhering to statutory deadlines and accuracy of filed returns rests with the certifying Chartered Accountant or Tax Practitioner.

KlerkOne shall not be liable for any indirect, consequential, or statutory late filing penalties levied by government tax portals resulting from internet outages or third-party portal downtime.

account_balance 8. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Republic of India, without regard to its conflict of law principles. Any dispute, claim, or controversy arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in Kochi, Kerala, India.

contact_support 9. Contact & Grievance Redressal

If you have any questions regarding these Terms or wish to communicate with our team, please reach out to our official desk: